Support

Self-guided support articles for all users. Check here before filing a ticket.

Categories (15)

IT after Graduation

Options for graduates to keep, buy, or return their IMLearning devices and details the University resources they will lose or retain after graduation.
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SUNet Account

Your SUNet account is used to access SU sites, systems, and services.
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Connecting to SU WiFi

There are several wireless (WiFi) networks available for SU faculty, staff, and students. Please use the WiFi network that best fits your physical location at SU.
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SU Email Accounts and Google Drive

SU uses Gmail for the University's email client. First time users should review these articles to begin using SU email.
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Microsoft Office 365

Microsoft Office 365 provides eligible students, faculty, and staff with the most commonly used Office apps for macOS and Windows, including Word, PowerPoint, Excel, and OneNote.
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New Apple Operating Systems

Announcements regarding new Apple OS releases.
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Backing-Up Your Data

Backing-up your data is an essential every day task that all students and employees must be encouraged to do. There are several methods for backing up your important files and data as are detailed in the contents of this support category.
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macOS and iPadOS

Articles related to working with macOS and iPadOS.
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Printing on Campus

On-Campus printing options for faculty, staff, and students.
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SU VPN Installation

A VPN, or Virtual Private Network, allows you to create a secure connection to another network over the Internet. SU's VPN gives eligible faculty and staff the ability to connect to SU's local internet network so they can access specific University resources from home or abroad.
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Account Security With MFA and SSO

Multi-factor authentication (MFA) and Single Sign-On (SSO) information.
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Zoom

Zoom is a video conference solution used widely at SU for classes, meetings, and other events.
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Canvas

SU's Learning Management System (LMS)
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Announcements

Information on maintenance, alerts, and other items.
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ExamSoft Support

Articles for ExamSoft Support.
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Articles (7)

4 Simple Steps to Help You Stay Safe Online

There are ever-increasing threats from state-sponsored cyber operators who are trying to access your systems and information to use them for their nefarious purposes. Here are four simple steps that can help keep you safe.

Adobe Account Not Activated

Guide to assist users in solving issues related to Adobe Licensing

Clear Cookies and Cache

How to Clear Cookies and Cache for Google Chrome, Firefox, Safari, and Microsoft Edge.

Computer Requirements for Distance Learning

How to install Office - Student

How to Install Office 365 for Full-Time Students ONLY. Thank you

Upgrading to macOS Sequoia

Keeping your Mac’s operating system up to date is one of the easiest ways to keep it secure and protect it from malware or worse. Upgrading is a relatively simple process and there’s no reason to stress! We’ve put together this guide to help make it as easy as possible.

Compress Files to Reduce Storage

A short How-To guide on compressing files for better organization, easier transmission, and reducing storage.